Shipping policy

Shipping Policy

At LevelMax, we are committed to delivering reliable service and professional-grade construction materials.

Enquiries & Order Processing

Our website is a product catalogue and enquiry service. We do not display product prices or accept online purchases.

To arrange a purchase, request a quote or contact the LevelMax team with the products, quantities and delivery or collection requirements. We will confirm product availability, pricing, payment details and the agreed delivery or collection arrangements directly with you before confirming your order.

Confirmed orders are typically processed within 1–3 business days, excluding weekends and public holidays.

Delivery Coverage

We currently provide local delivery only within New South Wales (NSW), Australia.

Customers located outside NSW should contact our team to confirm warehouse collection or customer-arranged freight before placing an order.

Shipping Method

Due to the industrial weight of our products (each standard bucket weighs approximately 15kg), all deliveries are handled through freight logistics carriers rather than standard parcel couriers.

Shipping times may vary depending on destination, freight scheduling, and warehouse processing conditions.

Delivery Timeframes

Estimated freight delivery within NSW:

  • Metro NSW: 2–5 business days
  • Regional NSW: 3–7 business days

Please note that delays may occur during peak freight periods, weather disruptions, or carrier scheduling constraints.

Returns & Refunds

We accept eligible change-of-mind return requests within 10 days of purchase under the following conditions:

  • Product must be completely unused.
  • Product must remain unopened and in original sealed packaging.
  • Proof of purchase is required.

Approved change-of-mind returns are subject to a handling and restocking fee of 15% of the price paid for the returned items; the remaining 85% will be refunded. Please read our Refund Policy for the full return, exchange and refund conditions.

These change-of-mind conditions do not limit or replace your rights under Australian Consumer Law. No restocking or handling fees apply to remedies for faulty, defective, incorrectly supplied or otherwise qualifying goods under that law.

Return Shipping Costs

Customers are responsible for all return freight or shipping costs for change-of-mind returns. LevelMax will cover reasonable return shipping costs for defective or incorrectly supplied items where required by Australian Consumer Law.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery, at hello@levelmax.com.au with:

  • Order or invoice number
  • Photos of damaged goods
  • Description of the issue

We will assess and resolve the issue promptly. The preferred 48-hour reporting period does not limit or replace your rights under Australian Consumer Law.

Contact Us

For delivery, returns, or order assistance, please contact our support team through our contact page or email hello@levelmax.com.au.